Job Description
Key Results Area #1: Successfully Resolve Customer’s Technical Support Issues and assist Customer Teams with PMM’s and Projects.
Provide fast response times for customers
Build positive relationships with customers
Estimate and implement basic products to solve customers’ problems
Interact with the accounting department to describe value for the work performed
Ensure customer data and networks are maintained with industry best practices
Key Results Area #2: Being a Valuable Team Member
Provide a good example of S. J. Rollins culture and values
Be on time for work and scheduled meetings
Participate in regular team and company meetings
Take responsibility for personal and career development
Take responsibility for the training and education of less experienced team members
Willingness and proven ability to learn
Reliable team member
Strong verbal communication
No IT knowledge or experience required. All Technical Support Specialists will go through the SJR training program.
Complete all customer appointments and service tickets/tasks assigned.
Conduct repetitive IT tasks
Perform PMMs (Preventative Monthly Maintenance) on an adhoc basis for.
Assist team members on projects as assigned
Communicate with the client and Technical Support Team Leader before and after every job
Execute standard operating procedures for the following:
VPN Configuration
New User Setup
Computer Prep
Installing Software
Phone Provisioning
Adhere to policies and procedures as outlined in the Employee Handbook
Demonstrate reliability and punctuality
Meet or exceed the billable hours per day expectations established at each performance review
Exhibit a positive attitude and willingness to learn
Display critical thinking, independence, and sound judgment in problem solving
Manage time efficiently by requesting work from Technical Support Team Leaders, or self-assigning basic work from the ticket system
Benefits:
-Health Care
-Dental
-Vision
-Life Insurance
-Retirement Plan
-Profit Sharing
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